Kenya

WhatsApp and AI voice for businesses in Kenya

Put your WhatsApp number on the official API so your whole team answers from one inbox, automate the common questions, and send updates customers asked for.

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LLLusaka Learning CentreBusiness account

Hi, I want to know about the evening classes

18:02

Hello Chanda, thanks for writing to us. Which course are you interested in?

18:02

AccountingComputer skillsTalk to a person

Computer skills

18:03

The next batch starts on Monday 3 November, Monday to Thursday, 17:30 to 19:30.

18:03

Reserve a seat

Message

WhatsApp Business API in Kenya

Connect your own +254 number through Meta's sign-up. Replies, campaigns, chatbots and forms run from one console, and every message's price is shown before it goes.

Meta prices every WhatsApp message by its category (marketing, utility, authentication or service) and the country of the person receiving it. Marichi Talks shows you that price before you send, takes it from a pay-as-you-go wallet, and gives every number 1,000 free service messages a month.

MMwila BandaCan I change the delivery address?2m

PPriya NairThank you, received14m

JJoseph PhiriIs the 2 litre size in stock?31m

GGrace TemboSent a photo1h

Mwila BandaAssigned to youWindow: 21h left

Can I change the delivery address to Ndola?

10:21

Yes. Send the full address and we will update order 4471.

10:22

Reply as NatashaResolve

AI voice calls and RCS

An AI voice agent answers and places calls, checks and updates your records mid-call, and passes the caller to a person with a summary. RCS brings rich cards and buttons to the phone's own messages app.

AI agent on a call+260 97 *** 4410 · 02:14

"I paid yesterday but my account still shows a balance."

"I can see a payment of ZMW 450 on 22 October. It was matched to your account this morning, so your balance is now zero."

Customer recordEsther Mulenga

Account: AC-20931
Last payment: ZMW 450 · 22 Oct
Balance: ZMW 0

Note added to CRM

What is not live in Kenya yet

SMS from your own sender ID is live in Zambia and Tanzania only. If you need SMS in Kenya, tell us; WhatsApp covers most of what businesses use SMS for today.

Rules your messages follow in Kenya

Personal data is governed by the Data Protection Act, 2019, enforced by the Office of the Data Protection Commissioner; telecoms by the Communications Authority of Kenya. Message people who opted in, honour opt-outs straight away, and keep only the data you need.