For lenders, insurers and financial services

Reminders, codes and claim updates customers can trust

Send repayment reminders and claim updates on WhatsApp, verification codes by SMS from your own sender ID, and route questions to the right team, all from a business we have verified.

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LLLusaka Learning CentreBusiness account

Hi, I want to know about the evening classes

18:02

Hello Chanda, thanks for writing to us. Which course are you interested in?

18:02

AccountingComputer skillsTalk to a person

Computer skills

18:03

The next batch starts on Monday 3 November, Monday to Thursday, 17:30 to 19:30.

18:03

Reserve a seat

Message

Repayment and premium reminders

Send reminders as approved Utility templates with the customer's name, amount and due date filled in. Your loan or policy system can trigger them through the developer API, so a reminder goes out on the right day without anyone exporting a list.

Customers who reply with a question reach your collections or service team in the shared inbox, inside the 24-hour window where free-form answers are allowed.

Claim and application status on request

A Flow Builder chatbot can ask for a claim or application reference, look it up in your own system with an API request step, and reply with the current status. Your system keeps the logic and the data; the chatbot asks the question and shows the answer.

StartWhen a customer says hi

ButtonsTrack an orderAsk for the order number

Hand overTalk to a personAssign to Sales

API requestLook up orderGET /orders/{{order}}

Test Flow

Verification codes on the right channel

Authentication templates on WhatsApp and OTP messages by SMS both suit login and payment codes. SMS goes out from your own sender ID, approved for the OTP message type in Zambia and Tanzania, and opt-out lists are never applied to OTPs so codes always go through.

KPKAFUEPHARMText message

Your prescription RX-5512 is ready for collection at Kafue Pharmacy, Cairo Road. Open until 20:00 today.

Your verification code is 482913. It expires in 10 minutes. Do not share it with anyone.

Sender ID approved for Zambia · Transactional1 part · Delivered

Collecting details without paper

WhatsApp Flows forms can collect the details for a quote, a claim notification or a callback request in a few structured screens. Answers save to contact attributes for your team to pick up.

Quote request: cover type, value, contact preference
Claim notification: policy number, date, short description
Callback request: topic and a good time to call

Control over who sees what

Team roles and permissions decide which members can work on which apps, and each business is verified during onboarding before it can send.

Questions people ask

Can we send OTPs on WhatsApp?

Yes, using an approved Authentication template. You can also send codes by SMS from your own OTP sender ID in Zambia and Tanzania.

Can the chatbot look up a customer's account?

It can call your own system with an API request step and show the reply. Keep the checks and the data in your system; the chatbot passes the question along.

Can an AI voice agent call customers about payments?

An AI voice agent can place calls such as payment reminders, look up and update your records during the call, and hand over to a person with a summary.

Can reminders be sent from our core system?

Yes. The developer API sends templates with an API key, and webhooks report delivery and replies back to your system.

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