A voice agent that picks up, checks the records and knows when to hand over
Let an AI agent take routine calls in and out, look up the customer while they talk, update your records, and pass the call to your team with a short summary when a person is needed.
- Account
- AC-20931
- Last payment
- ZMW 450 · 22 Oct
- Balance
- ZMW 0
Calls nobody has time to make
Many businesses lose customers on the phone, not because the question was hard but because nobody was free to answer, or nobody got round to calling back. An AI voice agent handles the routine part of those calls so your team spends its time on the ones that need judgement.
- Answer incoming calls at any hour
- Call customers to confirm, remind or follow up
- Collect details and write them back to your records
It works from your data, during the call
While the caller is talking, the agent can look up their account, booking or order in your system and update it when something changes, such as a new appointment time. The customer does not have to repeat details they gave you before.
A clean handover to a person
When a caller asks for a person, or the question goes beyond what the agent should answer, the call is passed to your team with a summary of what has been said. Your agent picks up knowing the context, not starting from zero.
Part of the same platform
Voice sits next to WhatsApp, SMS, email and RCS. A call can end with a confirmation on WhatsApp, and the same contact record holds what happened on every channel.
Can I change the delivery address to Ndola?
10:21Yes. Send the full address and we will update order 4471.
10:22Start with one call type
The best first project is narrow: appointment confirmations, payment reminders or an after-hours line. Talk to us about the calls you handle today and we will help you pick the one to start with.
Questions people ask
Will callers know they are speaking to an AI?
We recommend saying so at the start of the call. It is honest, it sets expectations, and callers can ask for a person at any point.
Can it update my CRM?
Yes. The agent can read from and write to your own system during the call, for example to look up a booking or change it.
What happens when it cannot help?
It hands the call to a person on your team, along with a summary of the conversation so far.
How do I get started?
Contact us at hello@marichisolutions.com or on WhatsApp with the type of calls you want to handle, and we will set it up with you.
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