One contact book, with consent recorded, for every channel

Bring your contacts in

Import existing customers from a CSV file, and let chatbot questions save what customers tell you straight onto their contact.

• Import from CSV
• Answers from chatbot questions saved to contact attributes

Attributes and tags

Attributes hold details about a contact, such as city, plan or last order. Tags are quick labels, such as 'wholesale' or 'interested in offer'. Together they describe your customers in the terms your business already uses.

Consent on every contact

Each contact carries their opt-in and opt-out. People who opted out are left out of campaigns automatically, which keeps you within the channel's rules and keeps your sending reputation healthy.

Segments for the right audience

A segment is a group of contacts chosen by their attributes and tags: customers in one city, people who bought last month, people who tapped a particular button. Send a campaign to a segment instead of everyone, and the message is more likely to be welcome.

Ways to grow the list with consent

wa.me links and QR codes open a chat with your business with a message already filled in. Put them on receipts, packaging, posters or your website, and customers who scan or tap start the conversation themselves.