Answer customers from your phone, without giving up the team inbox

The API number, on a phone

Once your number is on the WhatsApp Business API, it no longer works in the WhatsApp phone app. The Marichi Talks app gives you that mobility back, while your whole team keeps working from the same shared inbox.

Know when someone is waiting

Push notifications tell you when a customer is waiting for a reply, so a quiet hour away from the desk does not turn into a missed sale.

• Answer chats on the go
• Get notified when a customer is waiting
• Hand a chat to a colleague who can help

Hand over without losing the thread

If a question needs someone at a desk, or someone who knows the account, pass the chat to a colleague. They see the full conversation and pick it up from there.

Same inbox, same rules

The app uses the same conversations, the same assignments and the same 24-hour window as the web console. What you do on the phone is what your team sees on the web.