Marichi Talks
Answers from your own knowledge, not from guesswork
Give the AI your documents and FAQ, and it answers the questions customers type in their own words. Describe the chatbot you need, and AI drafts the flow for you to check and adjust.
Customers do not always tap the button
Buttons and menus cover the common paths, but customers often type a question instead. Without AI, those messages hit a dead end or wait for an agent. The AI answering step reads the question and replies from the knowledge you have given it.
It works from what you give it
You decide what the AI knows: your FAQ, product information, policies and other documents. Answers come from that material, which keeps them about your business rather than general internet knowledge.
- Add the documents and FAQ your team already answers from
- Use it as one step inside a normal flow, next to buttons and menus
- Hand over to a person when the customer needs more than an answer
Describe a chatbot, get a draft
Starting from an empty canvas is the slowest part of building a chatbot. Describe what you need in plain language, for example a welcome menu with order tracking, opening hours and a way to reach a person, and AI drafts a flow you can open, read and change on the canvas.
The draft is a starting point. You still review it and run it in Test Flow before it goes live.
Keep a person in the loop
AI is good at the questions you have answered many times before. Some conversations need judgement, care or a decision only your team can make. Put a hand-over step where those come up, and the conversation moves into the team inbox with its history.
Can I change the delivery address to Ndola?
10:21Yes. Send the full address and we will update order 4471.
10:22Questions people ask
What happens if the AI does not know the answer?
Build the flow so that a question it cannot answer goes to a person. The hand-over step moves the conversation into the team inbox.
Does the AI build and publish chatbots on its own?
No. It drafts a flow from your description. You review it on the canvas, test it in Test Flow and publish it yourself.
Can I update what the AI knows?
Yes. Change the documents and FAQ you give it when your products, prices or policies change.
Should I tell customers they are talking to AI?
We recommend it. It sets expectations, and customers who want a person can ask for one.
Keep reading
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Read moreStart with your own number today
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