Marichi Talks
Fewer phone queues, more patients who know what happens next
Let patients book, confirm and ask questions on WhatsApp, send reminders and report-ready notices automatically, and keep the front desk's conversations in one shared inbox.
Appointment booking in the chat
A chatbot can offer departments or tests as a list, ask for the patient's name and preferred day, and pass the request to your booking system with an API request step, or to the front desk to confirm. A WhatsApp Flows form suits bookings that need several details at once.
Reminders and report-ready notices
Send appointment reminders the day before, with quick-reply buttons to confirm or ask to reschedule. When lab results are ready, a Utility template tells the patient how to collect them. Your system can send both through the developer API.
- Appointment reminder with Confirm and Reschedule buttons
- Report ready, with collection hours or a link to your patient portal
- Follow-up check-in after a visit
Answers to the questions the front desk hears all day
Opening hours, location, fasting instructions before a test, which documents to bring: a chatbot answers these with menus, and AI answering can reply from your own information sheets. Anything clinical or urgent is handed to a person.
The front desk, on one number
Reception, billing and the lab desk can all answer on the same WhatsApp number from the shared inbox, assign chats to each other and see how long is left in each 24-hour window. Push notifications on the Android app tell staff when a patient is waiting.
Calls answered after hours
An AI voice agent can answer calls when the desk is closed, take booking requests, and pass anything that needs a person to your team with a summary.
Questions people ask
Can patients book appointments on WhatsApp?
Yes. A chatbot or WhatsApp form collects the details and can send them to your booking system through an API request, or to your staff to confirm.
Should medical advice be given by the chatbot?
No. Use the chatbot for practical questions such as hours, directions and preparation, and hand anything clinical to a person.
Can we send reminders automatically?
Yes. Your system sends an approved template through the developer API, or your team schedules a campaign from the console.
Can several branches use one account?
Yes. Each branch can have its own WhatsApp number as a separate app, with team roles deciding who works on which.
What does it cost?
You pay per message from a wallet you top up. Each number gets 1,000 free WhatsApp service messages per UTC month.
Keep reading
WhatsApp chatbot
Build WhatsApp chatbots on a visual canvas with buttons, lists, questions, conditions and API calls, then run the real flow in Test Flow before it goes live.
Read more FeatureAI chatbot
Let AI answer customer questions on WhatsApp from your own documents and FAQ, and describe a chatbot in plain words to get a first draft of the flow.
Read more FeatureTeam inbox
One shared inbox for every WhatsApp conversation. Assign, transfer and resolve chats, see the 24-hour reply window, and answer from the web or the Android app.
Read more ProductAI voice
An AI voice agent that answers calls and places them, looks up and updates your records mid-call, and hands the caller to a person with a summary.
Read moreStart with your own number today
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