Everything you need to talk to customers, in one console

Talk to customers as a team

Conversations are where most of the work happens, so that is where we start. Every chat lands in one shared inbox, where it can be assigned, transferred and resolved, and agents can answer from the web or from the Android app.

• Team inbox: every WhatsApp conversation in one place, with the 24-hour reply window shown
• Mobile app: answer chats and get notified when a customer is waiting
• Roles and permissions: owner and members, with roles set per app

Reach people who asked to hear from you

Business-initiated messages on WhatsApp go out as templates Meta has approved, to people who opted in. Marichi Talks keeps those pieces together so a campaign is a few steps, not a project.

• Templates: create, submit and track Marketing, Utility and Authentication templates
• Campaigns: send to a segment now or on a schedule, and see what happened to each message
• Contacts and segments: one contact book with attributes, tags, opt-in and opt-out

See what happened, and pay only for it

Every message has a status and a price. Analytics shows delivery and read rates per number and per campaign, and the wallet shows what each message cost.

• Analytics: messages by category, delivery and read rates
• Pay-as-you-go wallet: top up by mobile money or card, with 1,000 free WhatsApp service messages per number each UTC month
• Developer API and webhooks: send from your own systems and receive delivery and inbound events

Help with the parts Meta controls

Some things on WhatsApp are decided by Meta, not by us: your display name, template approvals and the green tick. Marichi Solutions is an official Meta Tech Provider, and we help you prepare each request and track it until Meta answers.