Every customer conversation, answered by the right person

One number, the whole team

On the phone app, one person holds the number and everyone else asks them what the customer said. With Live Chat, everyone on your team works from the same inbox on the same number, from their own login.

• Assign a conversation to the agent who should own it
• Transfer it to a colleague when someone else knows more
• Resolve it when it is done, so open work stays visible

The 24-hour window, on every chat

WhatsApp lets you reply freely for 24 hours after a customer's last message. After that, you need an approved template to start again. Live Chat shows how much of the window is left on each conversation, so agents know when to answer quickly and when to send a template instead.

Answer from anywhere

Agents can reply from the web console or from the Android app, and get a push notification when a customer is waiting. A shop owner can keep an eye on chats between customers; a support team can work from desks.

Control who sees what

Owners add team members and give them roles per app, so each person works on the numbers and tasks that are theirs.