Marichi Talks
Look after guests before they arrive and while they stay
Confirm bookings, send directions and check-in details, answer the usual questions with a chatbot, and take guest requests during the stay on the WhatsApp number they already have.
Booking enquiries at any hour
Travellers ask about rates, availability and packages in the evening and from other time zones. A chatbot can show room types or tours as a list, collect dates and number of guests, and pass the enquiry to your reservations team. AI answering can reply to free-text questions from your own fact sheets.
Confirmations and pre-arrival messages
Your booking system can send an approved Utility template through the developer API when a booking is made and again before arrival, with the booking reference, dates and a button to get directions.
- Booking confirmed, with reference and dates
- Pre-arrival details: check-in time, directions, what to bring
- Pickup confirmation for airport or station transfers
Requests during the stay
Guests message for extra towels, a late checkout or a dinner booking. A chatbot menu routes the request to housekeeping, front desk or the restaurant, and staff answer from the shared inbox or the Android app.
Can I change the delivery address to Ndola?
10:21Yes. Send the full address and we will update order 4471.
10:22Feedback after checkout
A WhatsApp Flows form can ask for a short rating and comments a day after checkout, with the answers saved to the guest's contact for your records.
Questions people ask
Can we message guests from other countries?
Yes. WhatsApp works internationally, and each message is priced by the recipient's country and category.
Can our booking system send confirmations automatically?
Yes, if it can call an API. It sends approved templates with an API key and receives replies through webhooks.
Can we send offers to past guests?
Yes, to guests who opted in, using a Marketing template sent as a campaign to a segment.
Can we answer calls with an AI agent?
An AI voice agent can answer booking calls, check your records during the call and hand over to your team with a summary.
Keep reading
WhatsApp chatbot
Build WhatsApp chatbots on a visual canvas with buttons, lists, questions, conditions and API calls, then run the real flow in Test Flow before it goes live.
Read more FeatureAI chatbot
Let AI answer customer questions on WhatsApp from your own documents and FAQ, and describe a chatbot in plain words to get a first draft of the flow.
Read more FeatureDeveloper API
Send WhatsApp templates and messages, SMS and email from your own code with an API key, and receive delivery and inbound message events by webhook.
Read more FeatureWhatsApp forms
Collect structured answers inside WhatsApp with multi-screen forms built on WhatsApp Flows. Sign-ups, surveys and bookings, without sending people to a site.
Read moreStart with your own number today
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