Marichi Talks
Turn walk-in customers into people you can message
Collect opt-in at the counter with a QR code, send offers to customers who want them, answer store questions with a chatbot and handle orders and complaints from one inbox.
A customer list built at the till
Print a QR code or click-to-chat link on receipts, shelf cards and the shop window. When a customer scans it, WhatsApp opens with a pre-filled message, and a chatbot asks whether they want to hear about offers. Their opt-in is recorded on the contact.
Offers to the right customers
Tag customers by store, interest or how they joined, and send a Marketing template with a product image to just that segment. Schedule it for the morning of the sale, and see sent, delivered, read, replied and failed for each campaign.
- New stock arrivals to customers who asked about a category
- Store opening news to customers near a new branch
- Festive offers to everyone who opted in
Store questions answered by a chatbot
Opening hours, branch locations, whether an item is in stock, delivery areas: a chatbot answers with menus, and an API request step can check stock in your own system. Anything else moves to a person.
Orders and complaints in one inbox
Staff at each branch can answer on one number from the shared inbox, or on the Android app from the shop floor. Chats are assigned and transferred so nobody answers the same customer twice.
Can I change the delivery address to Ndola?
10:21Yes. Send the full address and we will update order 4471.
10:22Questions people ask
Can we add customers' numbers we already have?
You can import contacts from a CSV with their opt-in status. Only message people who agreed to hear from you on WhatsApp.
How do we avoid being blocked by customers?
Send to segments that want the offer, not to everyone every week. Blocks and reports lower your number's quality rating and can limit how many people you reach.
Can we send promotions by SMS too?
Yes, in Zambia and Tanzania, from your own sender ID approved for promotional messages.
Is there a monthly fee?
No. You top up a wallet and pay per message, priced by country and category.
Keep reading
WhatsApp marketing
Send offers, launches and reminders on WhatsApp to customers who opted in. Approved templates, segments, scheduling and honest per-campaign results.
Read more FeatureBroadcasting
Send approved WhatsApp templates to opted-in contacts, now or on a schedule, and see sent, delivered, read, replied and failed counts for every campaign.
Read more FeatureContacts
Keep one contact book for WhatsApp, SMS and email. Import from CSV, add attributes and tags, record opt-in and opt-out, and build segments for campaigns.
Read more FeatureWhatsApp chatbot
Build WhatsApp chatbots on a visual canvas with buttons, lists, questions, conditions and API calls, then run the real flow in Test Flow before it goes live.
Read moreStart with your own number today
Sign up and connect WhatsApp in one sitting. The free trial includes credit for your first campaigns; after it, you pay only for what you send.
7 days free · no card needed