For couriers, freight and delivery companies

Delivery updates customers do not have to chase

Send status updates at every step from your own system, let customers check a shipment by sending its reference, and sort out failed deliveries in a shared inbox.

Get started Talk to us on WhatsApp

LLLusaka Learning CentreBusiness account

Hi, I want to know about the evening classes

18:02

Hello Chanda, thanks for writing to us. Which course are you interested in?

18:02

AccountingComputer skillsTalk to a person

Computer skills

18:03

The next batch starts on Monday 3 November, Monday to Thursday, 17:30 to 19:30.

18:03

Reserve a seat

Message

Status updates from your own system

Your tracking system already records each step. Through the developer API it can send an approved Utility template when a parcel is picked up, in transit, out for delivery and delivered. Webhooks report back whether each message was delivered and read.

Picked up, with the tracking reference
Out for delivery, with a button to call the depot
Delivery attempted, with quick replies to rebook

Tracking by chatbot

A customer sends the tracking number, and a Flow Builder chatbot looks it up with an API request to your system and replies with the latest status. If the customer needs more, the chat passes to your support team.

StartWhen a customer says hi

ButtonsTrack an orderAsk for the order number

Hand overTalk to a personAssign to Sales

API requestLook up orderGET /orders/{{order}}

Test Flow

Addresses and locations confirmed before dispatch

A chatbot can ask the receiver to confirm the address or share their location, saving it to the contact before the driver sets off. That saves the call from the roadside asking where the house is.

SMS for receivers who are not on WhatsApp

In Zambia and Tanzania, send the same updates by SMS from your own approved sender ID, with a delivery report for every message.

KPKAFUEPHARMText message

Your prescription RX-5512 is ready for collection at Kafue Pharmacy, Cairo Road. Open until 20:00 today.

Your verification code is 482913. It expires in 10 minutes. Do not share it with anyone.

Sender ID approved for Zambia · Transactional1 part · Delivered

Issues handled by a team

Damaged parcels, missed deliveries and address changes arrive in the shared inbox, where they can be assigned, transferred and resolved. Drivers or depot staff can answer from the Android app.

Questions people ask

Can our tracking system send messages automatically?

Yes. It calls the developer API with an API key to send approved templates, and receives delivery and inbound webhooks.

Can customers share their location on WhatsApp?

Yes. A chatbot step can ask the customer for their location and save it before the delivery goes out.

How much does each update cost?

Each message is priced by the recipient's country and the template category, paid from your wallet. You can see what every message cost.

What if the receiver is not the person who booked?

Message the receiver only if they have opted in, for example by the sender sharing your click-to-chat link with them.

Keep reading

Feature

Start with your own number today

Sign up and connect WhatsApp in one sitting. The free trial includes credit for your first campaigns; after it, you pay only for what you send.

Start free Talk to us on WhatsApp

7 days free · no card needed