Marichi Talks
Marichi Talks vs HelloDuty
An African call-centre and WhatsApp Business API platform with bulk SMS, USSD and CRM integrations. Here is how the two compare, and who each one suits.
| Marichi Talks | HelloDuty | |
|---|---|---|
| WhatsApp provider status | Official Meta Tech Provider; your number connects through Meta's own sign-up | Describes itself as a Business Solution Provider |
| Channels | WhatsApp, AI voice calls, SMS (Zambia and Tanzania), email and RCS | WhatsApp (messages and calls), call-centre software, bulk SMS and USSD |
| Team inbox | Shared team inbox on web and an Android app, with assign, transfer and resolve | Several staff on one business number, two-way messaging |
| Chatbots | Visual Flow Builder (buttons, lists, questions, conditions, API calls, hand-over to a person), tested with Test Flow before customers see it; AI answers from your own documents | Chatbots listed among WhatsApp features |
| Voice | AI voice agent that answers and places calls, updates records mid-call and hands over with a summary | WhatsApp calling in and outside your country, with call recording |
| Pricing | Pay as you go from a wallet: you pay for what you send, each message priced before it goes; 1,000 free WhatsApp service messages per number a month | Starter from $199 a month for platform access, consumption fees extra |
| Coverage | Zambia, Tanzania, Kenya, Zimbabwe and India | Pages for 47 African countries |
HelloDuty's details are from HelloDuty: WhatsApp, checked on 4 November 2026. Prices and features change; check their site for the latest. Spotted something out of date? Write to hello@marichisolutions.com.
Where HelloDuty is stronger
- Call-centre software with integrations for Odoo, Zendesk, Salesforce, Freshdesk and Zoho
- USSD
- A page for most African countries
Choose HelloDuty if: You run a call centre on Zendesk, Salesforce or similar and want WhatsApp and calls inside it.
Where Marichi Talks is stronger
- No monthly platform fee: you pay for what you send
- An AI voice agent, not only call recording
- A visual Flow Builder with Test Flow
Choose Marichi Talks if: You want to start without a $199 monthly fee, pay per message, and have AI answer routine calls and chats.
Most relevant for businesses in Kenya, Zambia, Tanzania. See every comparison.
Questions people ask
Is Marichi Talks a good alternative to HelloDuty?
You want to start without a $199 monthly fee, pay per message, and have AI answer routine calls and chats: then yes. You run a call centre on Zendesk, Salesforce or similar and want WhatsApp and calls inside it: then HelloDuty may suit you better.
Can I move from HelloDuty to Marichi Talks?
Yes. Your WhatsApp number and business account belong to you; you connect the number through Meta's sign-up in Marichi Talks, and bring your message templates and contacts with you.
Start with your own number today
Sign up and connect WhatsApp in one sitting. The free trial includes credit for your first campaigns; after it, you pay only for what you send.
7 days free ยท no card needed