UtilityLogistics

Shipment dispatched template

Let a customer know their parcel has left the warehouse, with the courier and tracking link.

Template text

Hello {{1}}, your parcel {{2}} has been dispatched and is on its way with {{3}}. Expected delivery is {{4}}. Use the link below to follow it, or reply here if the delivery address needs to change.

Variable	Example value
`{{1}}`	Ravi
`{{2}}`	PKG-77310
`{{3}}`	our Lusaka delivery team
`{{4}}`	tomorrow before 6 pm

Buttons

Track parcel (website link)
Change address (quick reply)

YBYour businessBusiness account

Hello Ravi, your parcel PKG-77310 has been dispatched and is on its way with our Lusaka delivery team. Expected delivery is tomorrow before 6 pm. Use the link below to follow it, or reply here if the delivery address needs to change.

09:30

Track parcelChange address

Message

Tips for approval and replies

Offer the address change before the van leaves, not after a failed delivery.
Use a dynamic URL suffix for the tracking link so each customer lands on their own parcel.

Use it in Marichi Talks

Open Templates in your WhatsApp app, paste the text, add the sample values above and submit. Meta reviews the template, usually within a day, and the status updates on the same screen. Once it is approved you can send it from a campaign, from a chatbot step or through the API.

Get started How templates work