UtilityHealthcare

Appointment reminder template

Remind a patient of a booked clinic appointment the day before, with a way to confirm or move it.

Template text

Hello {{1}}, this is a reminder of your appointment with {{2}} on {{3}} at {{4}}. Please arrive 10 minutes early and bring any previous reports. Reply below to confirm or to ask for a new time.

Variable	Example value
`{{1}}`	Mwila
`{{2}}`	Dr Banda
`{{3}}`	Thursday 14 November
`{{4}}`	10:30 am

Buttons

Confirm (quick reply)
Reschedule (quick reply)

YBYour businessBusiness account

Hello Mwila, this is a reminder of your appointment with Dr Banda on Thursday 14 November at 10:30 am. Please arrive 10 minutes early and bring any previous reports. Reply below to confirm or to ask for a new time.

09:30

ConfirmReschedule

Message

Tips for approval and replies

Send it 24 hours ahead so the patient still has time to move the slot.
Keep the doctor's name and time as variables so one template covers every clinic.
Route the Reschedule reply to a person in Live Chat rather than letting it go unanswered.

Use it in Marichi Talks

Open Templates in your WhatsApp app, paste the text, add the sample values above and submit. Meta reviews the template, usually within a day, and the status updates on the same screen. Once it is approved you can send it from a campaign, from a chatbot step or through the API.

Get started How templates work