Marichi Talks
UtilityLogistics
Missed delivery template
Tell a customer a delivery attempt failed and let them pick a new slot.
Template text
Hello {{1}}, we tried to deliver parcel {{2}} today but could not reach you. We will try again on {{3}}. If that does not suit you, choose another day below or reply with a nearby pickup point.
| Variable | Example value |
|---|---|
{{1}} | Natasha |
{{2}} | PKG-55102 |
{{3}} | Wednesday 23 October |
Buttons
- Keep this date (quick reply)
- Choose another day (quick reply)
YBYour businessBusiness account
Hello Natasha, we tried to deliver parcel PKG-55102 today but could not reach you. We will try again on Wednesday 23 October. If that does not suit you, choose another day below or reply with a nearby pickup point.
09:30Keep this dateChoose another day
Message
Tips for approval and replies
- Send it from the driver's app as soon as the attempt is logged, while the customer still remembers.
- Answer the button replies with a Flow Builder flow so new slots are offered without an agent.
Use it in Marichi Talks
Open Templates in your WhatsApp app, paste the text, add the sample values above and submit. Meta reviews the template, usually within a day, and the status updates on the same screen. Once it is approved you can send it from a campaign, from a chatbot step or through the API.
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