Shared team inbox

One place where several team members see, assign and answer WhatsApp conversations for the same business number.

A shared team inbox gathers every conversation on your business number into a single list that the whole team can work from. Each chat can be assigned to a person, transferred to a colleague, and marked resolved when done.

Without one, teams pass a single phone around or forward screenshots, customers get answered twice or not at all, and nobody knows who promised what. A shared inbox gives each conversation an owner and a history.

Agree simple rules: who picks up new chats, when to transfer, and when a chat counts as resolved. Watch the 24-hour window so replies are not lost to it. Give agents the customer's details and what any chatbot already asked, so nobody asks twice.

In Marichi Talks, Live Chat is the shared inbox: assign, transfer and resolve conversations, see the reply window, and answer from the web or the Android app, with push notifications when a customer is waiting. Team members have roles per app, so each person sees the numbers they work on.