MarketingRetail

Loyalty points reminder template

Remind loyalty members of their points balance and when the points expire.

Template text

Hello {{1}}, you have {{2}} loyalty points worth {{3}} on your card. They expire on {{4}}, so use them on your next shop at any of our stores. Reply STOP to opt out of loyalty updates.

Variable	Example value
`{{1}}`	Kelvin
`{{2}}`	1,240
`{{3}}`	ZMW 124
`{{4}}`	31 December

Buttons

See rewards (website link)
Stop promotions (quick reply)

YBYour businessBusiness account

Hello Kelvin, you have 1,240 loyalty points worth ZMW 124 on your card. They expire on 31 December, so use them on your next shop at any of our stores.

Reply STOP to opt out of loyalty updates.

09:30

See rewardsStop promotions

Message

Tips for approval and replies

Show the money value of the points as well as the count; it is what people act on.
Expiry dates are a real reason to send, so time it a few weeks before, not the day before.

Use it in Marichi Talks

Open Templates in your WhatsApp app, paste the text, add the sample values above and submit. Meta reviews the template, usually within a day, and the status updates on the same screen. Once it is approved you can send it from a campaign, from a chatbot step or through the API.

Get started How templates work