MarketingGeneral

Feedback request template

Ask a customer how their recent visit or purchase went, with one-tap ratings.

Template text

Hello {{1}}, thank you for visiting {{2}} on {{3}}. How was your experience? Tap one option below. It takes a second and helps us improve.

Variable	Example value
`{{1}}`	Agnes
`{{2}}`	our Kabulonga branch
`{{3}}`	Saturday

Buttons

Good (quick reply)
Could be better (quick reply)
Poor (quick reply)

YBYour businessBusiness account

Hello Agnes, thank you for visiting our Kabulonga branch on Saturday. How was your experience? Tap one option below. It takes a second and helps us improve.

09:30

GoodCould be betterPoor

Message

Tips for approval and replies

Send within a day of the visit; feedback asked a week later rarely comes back.
Route Poor replies straight to a person in Live Chat so the complaint is handled while it is fresh.

Use it in Marichi Talks

Open Templates in your WhatsApp app, paste the text, add the sample values above and submit. Meta reviews the template, usually within a day, and the status updates on the same screen. Once it is approved you can send it from a campaign, from a chatbot step or through the API.

Get started How templates work